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Catilyst
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FOR CX & BRAND TEAMS

Hear the why behind every score.

Explore AI voice surveys for NPS, CSAT, and customer feedback. Give customers room to explain their experience in their own words.

Let’s talk about your study

A score tells you something happened. A conversation helps you understand why. Catilyst brings structured questions and open-ended feedback together in the same telephone interview.

  • Post-interaction customer feedback
  • NPS and CSAT follow-up studies
  • Churn research and service recovery insights

Make room for the answer

Pair your rating questions with approved follow-ups. Capture the detail a text box often misses.

See themes emerge

Review feedback as interviews complete, with structured responses and emerging themes together.

Connect the customer context

Discuss how your CRM or customer data platform can fit the workflow. Salesforce, HubSpot, and custom integration needs are scoped with your team.

How the study runs

  1. 01Customer sample
  2. 02Feedback questionnaire
  3. 03Voice conversation
  4. 04CX analysis

Tell us about the customer moment you want to understand and the systems your team already uses.

Read the related research note

EXPLORE OTHER USE CASES

Market researchAcademic researchPolitical polling

Talk to us about your next study

Send us your questionnaire and target sample, and we’ll show you how the study would run.

Request a demo